Our technicians charge a flat rate of $129 per hour on-site, up to a maximum charge of 2 hours. We are a mobile computer repair service but we do NOT charge a call-out fee. We also have flat fixed rates for other services. For example, we charge $149 for a full format and reinstall of Windows. This includes all Windows updates & other 3rd party software installs such as Google Chrome & Adobe Reader (these applications are required by most users but since they do not come with Windows, we install them as part of the service). There are no HIDDEN charges.